Late Notices

Published June 4th, 2025 by Roxie Prieb

As of May 2025, late notices will be sent to customers' inboxes or phone screens instead of traditional mail. This change aims to streamline SCTelcom processes and ensure timely reminders. For customers who prefer paper notices, SCTelcom will continue to send them. Customers can join the digital revolution by providing an email address or opting in

E-Notifications for Credit Card Auto-Pay Customers

Published June 4th, 2025 by Roxie Prieb

1. What triggers an e-notification for expiring credit cards? Customers enrolled in auto-pay will receive e-notifications (email and/or text) when their credit card on file is nearing expiration. These alerts are sent weekly for four weeks before the expiration date. 2. What if a customer has no email or text contact on file? If a customer is marked